Kian OSManaged AI for customer operations

Kian is the operator.

We deploy Kian into your customer stack — voice, chat, email, WhatsApp. It classifies, replies, and escalates. Humans stay in the loop on the hard calls.

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Live

Jon K.VAL-1283API key invalid after deployment

Ana MeyerVAL-1284Meine Rechnung stimmt nicht…

Kian picking up

Sofia L.VAL-1282voice callback · 1m 40s

Marcus T.VAL-1281Tier upgrade question

Eva R.VAL-1280Contact form — onboarding

11m

David P.VAL-1279Request invoice copy March

14m

A new species of operations tool. Trained on your voice, connected to your stack, running every inbound channel — Kian resolves most conversations before a human ever sees them.

VAL-247

Voice callback10 kW vs 12 kW — family of four

VAL-245

WhatsAppBAFA application walk-through

18m

VAL-242

EmailInstallation slot confirmation

4 channels · 1 thread

One inbox across every channel

Voice callbacks, chat threads, email, WhatsApp — everything routes into a single thread. Kian carries context across modes, so a conversation that starts on web-chat and moves to voice stays one ticket.

First-touch resolution↑ +12%

68%

1,284 conversations · last 30 days

68% deflected · 12s median surface

Kian resolves routine at first touch

68% of inbound closes without a human handoff. The remaining 32% — ambiguous, high-stakes, or low-confidence — surface to a human in under 12 seconds with full context attached.

KKian suggests62% confidence

“Thank you for reaching out — let me pull up your contract and confirm the warranty window…”

Approve · edit · teach

Humans stay in the loop, not in the inbox

Every handoff carries Kian's reasoning, the customer history, and a pre-drafted reply. A single edit becomes a training signal — so tomorrow Kian does the same job on its own.

Make customer intake self-driving

Turn WhatsApp threads, web forms, and inbound calls into routed conversations Kian classifies, prioritizes, and assigns — without anyone touching a CRM.

1.0Triage

InboxVallit Support · 4 columns · 160 open

Filter ·All channels+ New

Triage8

VAL-12843m

Zendesk webhook timeouts — p95 at 8.4s

Northwind Logistics

IntegrationIncident

VAL-128311m

Invoice VLT-1129 — question on overage

Atlas Media

Billing

VAL-128227m

Voice-bot misses Swiss-German accent

Baumgartner AG

Voice-BotQuality

In Progress4

VAL-12791h

SSO config Okta — SAML claims mapping

Cartogram

AuthOnboarding

VAL-12782h

API rate-limit bump for bulk import

Helios Retail

API

Assigned6

VAL-1271—

Callback scheduled · Tue 2:30 PM · @Miriam

Atlas Media

Callback

VAL-1270—

Kian drafted reply — waiting on review

Orbit Freight

Review

Resolved142

VAL-12301d

Password reset flow — link expiry explained

Lumen Health

Auto-resolved

VAL-12272d

April changelog shared — inbox updates

(broadcast)

Announce

Thread from Web chat

Northwind Logistics · Anna Müller

NOW

Our Zendesk integration has been throwing timeouts since this morning and tickets are piling up. Can you look at this?

@Kianenable retry queue↵

Kian created VAL-1284 · routing to Triage

Plan a quarter without a spreadsheet

See every seminar, inhouse program, webinar, and product initiative on one timeline. Drag to replan, hand off to Kian to schedule.

2.0Roadmap

RoadmapVallit · Q1–Q3 2026 · 5 streams

TodayQuarter view+ Initiative

MAR

APR

MAY

JUN

JUL

AUG

Voice-Bot

Accent model v1 (DE)

Accent model v2 (CH/AT)

TTS voice cloning

Realtime transcription

Integrations

Zendesk GA

Intercom (beta)

HubSpot (beta)

Salesforce Service Cloud

Analytics

Deflection board v1

Custom KPIs

Export API

Agent Platform

Tool use v1

Multi-step workflows

Kian playbooks

Shared memory

Language Rollout

EN GA

DE GA

FR (beta)

IT (beta)

ES · NL (planned)

5 shipped11 active4 planned

Q2 ship rate: 92%

Watch Kian think, not log.

Every step Kian takes — the read of the situation, the decision, the handoff — runs as a single feed your ops team can scan in under a minute. Reasoning lives next to the action, not behind it.

3.0Agents

Anna’s flagging webhook timeouts piling up — outbound shipments delayed.00:00

Acknowledged. Paging the on-call rotation in case this is broader.resolved00:01

Looking at the last two hours — webhook traffic has stalled, not just slowed.00:03

This is the same pattern Maria handled on April 20. Proposing a retry buffer to hold the load while Zendesk recovers.pending00:04

Routing the playbook to #ops-on-call so the team has context.resolved00:05

Holding for Maria’s read — escalating to Tier 2 in 14 minutes if quiet.00:05

Kian’s reasoning

ConfidenceHigh · 87%SimilarVAL-1201+40% matchActionRetry queue · ZendeskOwnerMaria R. · Tier 2 opsETA~4h

Looking at this — same fingerprint as Maria's call on April 20. Zendesk's dispatcher saturates, our webhooks stall behind it, and a retry buffer holds the load until they recover; nothing for us to ship. I weighed an email-handoff fallback, but Anna's team works outbound shipments in real time — that path would breach SLA before Zendesk came back. Retry queue holds the line without the tradeoff.

Review what your agents say before they say it

Voice-bot prompts and agent system messages get a structural diff view. See exactly what changed, who proposed it, and approve or revert in one click.

4.0Skripte(Coming soon)

Script reviewKian voice-bot · v2.4 → v2.5 · Andreas K. → Maria R.

+4 lines−2 linesAccept ↵

voice-bot/system.prompt.mdv2.4 (current)

# system
You are Kian, the support voice-bot for Vallit.
Speak calmly, be concrete and solution-oriented.

# intents
- password_reset
- billing_question
8−- integration_error

# routing
password_reset → auth.reset_link
12−integration_error → escalate("engineering")

# fallback
say("One moment, let me connect you")

voice-bot/system.prompt.mdv2.5 (proposed)

# system
You are Kian, the support voice-bot for Vallit.
Speak calmly, be concrete and solution-oriented.

# intents
- password_reset
- billing_question
8+- integration_error (with incident check)
9+- outage_status

# routing
password_reset → auth.reset_link
13+integration_error → incident.lookup(tenant)
14+outage_status → statuspage.fetch("live")

# fallback
say("One moment, let me connect you")

Andreas K. · Sales Lead

Integration errors now check active incidents first. Outage queries go straight to Statuspage.

2m ago

See progress at a glance, not at a meeting

Live dashboards, weekly auto-pulses written by Kian, and side-by-side comparisons of agent vs. human handle time. No reports to assemble.

5.0Insights

InsightsVallit · Week 16Live

7 days30 days+ Dashboard

Conversations per day∑ 612 · ↑ 18%

118

142

Handle time · Kian vs. humanMedian Kian: 4.3s

Kian (AI)Voice-BotHuman

Weekly pulse · Week 16

Generated Mon 9:00 · by Kian

Zendesk integration · Deflection 68%On track

Voice-bot CH/AT · Accent accuracy 74%Needs attention

FR beta · First-response p50 11sOn track

Billing intent · Handle-time +22%Regressed

What’s new

View all→

APR 22, 2026

Built to run your ops. Deployed in weeks.

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